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Emotional Intelligence

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

Online Course / Classroom Training

R1,649

Description

With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant’s will experience a positive impact on their professional and personal lives.

Emotional Intelligence > Course Outline:

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Self Management
Self Awareness
Self Regulation
Self Motivation
Empathy

How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions

Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity

Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It

Benefits of Emotional Intelligence
Articulate your Emotions Using Language

Seeing the Other Side
Self Management and Self Awareness
Giving in Without Giving Up

Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together

Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively

Optimism
Pessimism
The Balance Between Optimism & Pessimism

Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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