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Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

Online Course / Classroom Training

R1,499

Description

With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Crisis Management > Course Outline:

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Internal Risks
External Risks
Aggression
Violence
Case Study
Module Two: Review Questions

Threats
Damage
Psychological Acts
Physical Acts
Case Study
Module Three: Review Questions

Violence Just Happens
It Is Uncommon
Problems Will Solve Themselves
It Is Not Possible to Prevent Violence
Case Study
Module Four: Review Questions

Threats
Stalking and Bullying
Injury
Death
Case Study
Module Five: Review Questions

Disruptive
Emotional Abuse
Causes Anxiety
Examples of Behavior
Case Study
Module Six: Review Questions

Disruptive Calls
Poor Concentration
Bruising
Absences
Case Study
Module Seven: Review Questions

Reprimands and Terminations
Financial Strain
Loss of Loved One
Perceived Slights
Case Study
Module Eight: Review Questions

Triggers
Action Point
Flashpoint
Identify
Case Study
Module Nine: Review Questions

Note Areas of Concern
Discuss It
Report It
Report Extreme Cases to HR/Tip Line
Case Study
Module Ten: Review Questions

Policies
Programs
Emergency Procedures
Train Employees
Case Study
Module Eleven: Review Questions

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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